1. General Provisions
1.1. This Public Offer (the “Offer”) sets forth the terms and conditions for concluding an agreement for the provision of information and consulting services between
Individual Entrepreneur Elena Ivanovna Kabasser (the “Contractor”) and a person accepting this Offer (the “Client”).
1.2. This Offer constitutes a public offer within the meaning of Clause 2 of Article 437 of the Civil Code of the Russian Federation and is addressed to an unlimited number of persons.
1.3. Acceptance of this Offer means the Client’s full and unconditional acceptance of its terms through actions clearly demonstrating the Client’s intention to receive the Service, including payment for the Service, submission of a request followed by confirmation, or another agreed conclusive action.
1.4. The Agreement shall be deemed concluded from the moment the Client accepts this Offer.
1.5. If the Client is an individual purchasing Services for personal, family, household, or other purposes unrelated to business activities, the mandatory provisions of Russian consumer protection legislation shall apply.
1.6. The current version of this Offer is published on the Contractor’s Website at
elenakabasser.com.
2. Terms and Definitions
Agreement — this Offer together with the terms of the specific Service communicated to the Client on the Website, payment page, invoice, email, messenger, or by another means prior to payment.
Contractor — Individual Entrepreneur Elena Ivanovna Kabasser, INN 340303213756, OGRNIP 326508100599062.
Client — an individual or legal entity that has accepted this Offer and ordered and/or paid for the Service.
Website — the Contractor’s website available at
elenakabasser.com, including its English-language and Russian-language pages.
Service — information and consulting services, including individual and couple psychological consulting, as well as webinars, workshops, masterclasses, and other informational or educational activities relating to psychology and relationships, where such services are offered by the Contractor.
Package — a set of several consultations or other Services provided to a specific Client under individually agreed terms, including an agreed price, discount, number of sessions, or period of use.
Payment Service — a third-party provider used to accept and process non-cash payments, including a bank acquiring service, payment aggregator, or other lawful payment intermediary.
3. Subject of the Agreement
3.1. The Contractor undertakes to provide the Client with the selected Service, and the Client undertakes to pay for the Service in the amount, manner, and within the time limits agreed by the Parties.
3.2. The name, scope, duration, format, price, and other material terms of a particular Service are determined by the information published on the Website or payment page and/or by individual written arrangements between the Contractor and the Client prior to payment.
3.3. Consultations may be provided online or in person, individually or to a couple, depending on the agreed format.
3.4. The Contractor generally provides consulting Services personally. Where third parties are involved in a particular event or program, the Client shall be informed accordingly in advance.
3.5. The Services provided by the Contractor are non-medical information and consulting services. Unless expressly agreed otherwise, they do not constitute medical, psychiatric, or emergency care, do not include medical diagnosis or treatment, and are not a substitute for medical or emergency assistance where such assistance is required.
3.6. The Contractor does not guarantee any specific personal, relational, emotional, behavioural, financial, or other result, as the outcome of consulting depends on multiple factors, including the Client’s participation and individual circumstances.
4. Ordering and Acceptance Procedure
4.1. The Client may request a Service through the Website, email, messenger, payment page, or another communication channel used by the Contractor.
4.2. Before payment, the Client shall be informed of the essential terms of the selected Service, including its type and price. For Packages and individually agreed terms, such information may be communicated personally in writing, including by email or messenger.
4.3. Payment for a Service constitutes acceptance of this Offer unless otherwise expressly agreed by the Parties in writing.
4.4. By making payment, the Client confirms that they have had the opportunity to review this Offer and the applicable terms of the selected Service and accept them without reservation, except for rights that cannot be limited by agreement under applicable law.
5. Rights and Obligations of the Parties5.1. The Contractor shall:
- provide the agreed Service within the agreed time frame and in the agreed format;
- provide the Client with information reasonably necessary for the organization and provision of the Service;
- maintain confidentiality within the limits established by applicable law and the nature of the Service;
- issue and send fiscal receipts and other payment documents where required by Russian law and technically supported by the applicable Payment Service.
5.2. The Client shall:
- provide information reasonably necessary for the provision of the Service;
- provide accurate contact and payment information;
- pay for the Services in a timely manner;
- comply with agreed appointment times and other organizational arrangements;
- refrain from distributing the Contractor’s proprietary materials without permission, except where expressly permitted by law.
5.3. The Client has the right to:
- receive information about the Service and its price before payment;
- ask reasonable questions concerning the organization and scope of the Service;
- withdraw from the Agreement in accordance with applicable law and Section 8 of this Offer;
- exercise all mandatory consumer rights where consumer protection legislation applies.
6. Price and Payment Procedure
6.1. The price of the Service is stated on the Website, payment page, invoice, or in an individual written offer communicated to the Client before payment.
6.2. The Contractor may offer individual Packages, discounts, and special terms. Such terms may differ from the standard prices published on the Website and shall apply to the specific Client where agreed in writing before payment.
6.3. Unless otherwise agreed by the Parties, Services are provided on a prepayment basis.
6.4. A Package may be paid in full in one payment or in several payments if this has been separately agreed by the Parties.
6.5. All payments under the Agreement are made in non-cash form through a Payment Service or by another lawful non-cash payment method offered by the Contractor.
6.6. If payment is made using a card or account denominated in a currency different from the payment currency, currency conversion may be carried out by the Client’s bank and/or the Payment Service in accordance with their applicable rules and exchange rates. Fees charged by the Client’s bank or payment provider shall be borne by the Client unless otherwise expressly agreed.
6.7. The Client’s payment obligation shall be considered fulfilled from the moment the payment is successfully accepted by the applicable Payment Service, unless otherwise required by law.
6.8. Fiscal receipts shall be generated and sent in accordance with applicable Russian legislation and the technical configuration of the relevant Payment Service.
7. Provision and Completion of Services
7.1. The date and time of an individual or couple consultation shall be agreed separately with the Client.
7.2. Where a Package includes several consultations, each consultation shall be provided according to the schedule agreed by the Parties. The number of consultations and the Package price shall be communicated to the Client before payment.
7.3. A consultation shall be deemed provided once it has been conducted in the agreed format and duration, unless otherwise agreed by the Parties in writing.
7.4. If the Client is unable to attend an agreed consultation, the Parties may agree on rescheduling. Specific cancellation or rescheduling rules communicated to the Client before payment shall form part of the Agreement to the extent that they do not restrict mandatory rights granted to the Client by law.
8. Withdrawal, Refunds and Claims
8.1. A Client who qualifies as a consumer may withdraw from a paid services agreement at any time, subject to reimbursement to the Contractor of the Contractor’s actually incurred expenses related to the performance of the Agreement, in accordance with Article 32 of the Law of the Russian Federation No. 2300-1 “On Consumer Rights Protection” and Article 782 of the Civil Code of the Russian Federation.
8.2. Where the Client withdraws from an unused or partially used Package, the refundable amount shall be determined taking into account Services already provided and the Contractor’s actually incurred expenses.
Unless another method of calculation was clearly agreed before payment, the value of Services already provided within a Package shall be calculated proportionally based on the total price paid for the Package.
8.3. If the Service has not been provided, has been provided improperly, incompletely, or in breach of the agreed time limits, the Client may exercise the remedies available under applicable Russian law.
8.4. Refunds shall be made in the amount and within the time limits required by applicable law and, where technically possible, through the same Payment Service and payment method used for the original payment.
8.5. Claims and requests may be sent to
elena.kabasser@gmail.com.
The Contractor shall consider such requests within the time limits established by applicable Russian law. Where Article 31 of the Law of the Russian Federation “On Consumer Rights Protection” applies, the relevant monetary claim of the consumer shall be satisfied within
ten calendar days from the date the claim is submitted.
8.6. The Parties may use a pre-trial claim procedure in an attempt to resolve a dispute amicably. Nothing in this Offer restricts the Client’s right to apply to a competent authority or court where such right is provided by applicable law.
9. Confidentiality and Personal Data
9.1. The Parties shall respect the confidentiality of information obtained in connection with the provision of the Services, except where disclosure is required by law or is reasonably necessary to protect life, health, or other legally protected interests.
9.2. Personal data shall be processed in accordance with applicable Russian legislation, including Federal Law No. 152-FZ dated July 27, 2006 “On Personal Data”, as well as the Contractor’s Privacy Policy published on the Website.
9.3. The Client shall provide only such personal data as are reasonably necessary for the conclusion and performance of the Agreement.
9.4. In the case of couple consulting, organizational and confidentiality rules applicable to work with the couple may additionally be agreed with both participants.
10. Intellectual Property
10.1. Texts, worksheets, presentations, exercises, webinar recordings, and other materials created by the Contractor are protected by applicable intellectual property law unless expressly stated otherwise.
10.2. The Client may use materials provided as part of the Service for personal, non-commercial purposes.
Reproduction, publication, distribution, resale, or other commercial use without the Contractor’s prior consent is prohibited except where expressly permitted by law.
11. Force Majeure
11.1. A Party shall not be liable for failure or delay in performance caused by extraordinary and unavoidable circumstances beyond that Party’s reasonable control, to the extent such circumstances are recognized as force majeure under applicable law.
11.2. The affected Party shall notify the other Party within a reasonable period after becoming aware of circumstances materially preventing performance.
11.3. If force majeure circumstances substantially delay performance, the Parties shall, where possible, agree on rescheduling, another reasonable method of performance, or termination of the Agreement.
12. Liability of the Parties
12.1. The Parties shall be liable for non-performance or improper performance of their obligations in accordance with applicable Russian law and this Offer.
12.2. Nothing in this Offer excludes or limits liability or Client rights that cannot lawfully be excluded or limited by agreement.
12.3. The Contractor shall not be responsible for failures of banks, telecommunications operators, payment systems, hosting providers, or other third-party infrastructure outside the Contractor’s reasonable control, provided that the Contractor has taken reasonable measures within their control.
13. Term, Amendment and Termination of the Offer
13.1. This Offer enters into force from the moment it is published on the Website and remains effective until withdrawn or replaced by the Contractor.
13.2. The Contractor may amend this Offer. Unless mandatory law requires otherwise, an updated version shall apply to Agreements concluded after the updated version has been published.
The terms of an Agreement already concluded may not be retroactively worsened without the Client’s consent.
13.3. The Agreement concluded with a particular Client shall remain in force until the Parties have fully performed their obligations or until it is terminated in accordance with applicable law or this Offer.
14. Applicable Law and Dispute Resolution
14.1. This Offer, the Agreement, and the relationship between the Parties are governed by the laws of the Russian Federation, subject to any mandatory rules applicable to the particular Client.
14.2. In the event of a disagreement, the Parties shall, where reasonably possible, seek to resolve the matter through communication and negotiation.
14.3. Any dispute not resolved amicably shall be submitted to a competent court in accordance with applicable procedural law.
Nothing in this clause restricts any statutory right of a consumer to choose the competent court or jurisdiction where such right is provided by law.
14.4. This Offer is issued in English and is intended for use with international Clients.
The Agreement is governed by the laws of the Russian Federation. Where Russian law requires a Russian-language document, filing, record, or communication for a specific legal purpose, the Contractor may prepare or use a Russian-language version for that purpose.
14.5. Failure by either Party to enforce a right in connection with a breach shall not constitute a waiver of that right or of the right to enforce it in the event of a subsequent breach.
14.6. Links to third-party websites or materials on the Contractor’s Website are provided for informational purposes. The Contractor does not control such third-party resources and is not responsible for their content or for losses resulting solely from their use.
15. Contractor’s Details
Status / Статус: Individual Entrepreneur / Индивидуальный предприниматель
Full Name / ФИО: Elena Ivanovna Kabasser / Кабассер Елена Ивановна
Taxpayer Identification Number (INN) / ИНН: 340303213756
Sole Proprietor Registration No. (OGRNIP) / ОГРНИП: 326508100599062
Business Account / Расчётный счёт: 40802810900010155530
Correspondent Account / Корреспондентский счёт: 30101810145250000974
BIC / БИК: 044525974
Website / Сайт: https://elenakabasser.com/Email / Электронная почта: elena.kabasser@gmail.comContact Phone / Телефон: +7 995 501-31-83
